My JEA 1.1.0

If you are a JEA MyWay customer looking to manage your prepaid utilities account, you can easily do so by downloading the "JEA MyWay" app from your preferred app store.

My JEA offers a more streamlined approach to interacting with JEA services and more. It provides convenient features such as viewing and settling your bills, monitoring your utility usage, reporting electrical and water outages, updating your account details, and seeking assistance from our dedicated Customer Solutions team.

• Easy Login: Access the app using your existing jea.com account credentials or create a new account effortlessly within the application.
• View and Pay Your Bill: Review your bill in PDF format and make payments through various methods including bank accounts, debit/credit cards, or mobile wallets.
• Check Your Consumption: Track your electricity and water usage visually using a graph with a temperature overlay. For more detailed insights, switch to landscape mode for full-screen viewing.
• Sign Up for eBill Paperless Billing: Embrace paperless billing by registering for eBill directly from your account profile.
• Request Payment Assistance: Obtain payment extensions or arrangements quickly, receiving instant responses to your requests.
• Report Outages: Stay informed about electrical outages via the Electric Outage Map, report any outages, and stay updated on the progress of restoration efforts.
• Get Assistance: With a simple click, connect with JEA support over the phone. You can also access directions to our Customer Solutions Center and book appointments online for expedited service upon arrival.
• Update Your Contact Info: Easily modify your billing address, email, or phone number by accessing your account profile within the app.

Be on the lookout for upcoming enhancements tailored to improve your user experience and convenience.